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osamabahr's avatar
osamabahr
Helpful | Level 6
7 years ago
Solved

syncing with mac os yosemite

suddinly my mac stop syncing os x yosemite 10.10.5

desktop
sync
  • osamabahr's avatar
    osamabahr
    7 years ago

    Thank you for your effort, as the problem happened it is again solved withoud doing any further thing

8 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Hi Osama, does the Dropbox icon show any error messages when you hover the mouse over it? Do any of your folders have a syncing icon on them? When did it stop syncing?
     
    Any info you can provide would help!
  • osamabahr's avatar
    osamabahr
    Helpful | Level 6
    7 years ago

    No errors appear, it is just dimmed like no internet access, with rotating arrows, and word connecting

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    If the Dropbox icon on the menu bar is dimmed, then it does mean it cannot connect to the web.
     
    There is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues that could be restricting traffic to the following Dropbox domains.
     
    I’d recommend disabling or changing your settings for the above to see if this helps out!
  • osamabahr's avatar
    osamabahr
    Helpful | Level 6
    7 years ago

    Thank you for your caring, i tried a lot of things, i make thr proxy as "no proxy" re-installed a lot of times, removing the data folder, still dimmed and give me that no internet connection, and log in give me nothing at all, really don't know what to do.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Are you able to access and login to the Dropbox site?
     
    Could you forward a screenshot showing what the Dropbox desktop application looks like in the menu bar at the top of the screen, and what happens when you click it?
     
    Thanks in advance!
  • osamabahr's avatar
    osamabahr
    Helpful | Level 6
    7 years ago

    Actually i can access the dropbox through the site only, it is very hard to deal with, but i had no choice.

    Thanks very much

  • osamabahr's avatar
    osamabahr
    Helpful | Level 6
    7 years ago

    Thank you for your effort, as the problem happened it is again solved withoud doing any further thing

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