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Forum Discussion

Jim G.24's avatar
Jim G.24
Helpful | Level 6
5 years ago

Terrible Windows Explorer Performance - Click slow, stutters

Not sure when this started happening, but we've been paid Dropbox users for years.  The new issues may be a deal killer.  Clicking on a file or folder to rename takes SECONDS.  It's almost like Explo...
desktop
sync
windows
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey 1537954, sorry to hear you're having issues with this.

 

Can you confirm that you're noticing this with our latest, stable version of the desktop app found on this page?

 

Also, could you share your ticket ID for your support interaction so that we can look it up in our system?

 

Thanks a bunch!

1537954's avatar
1537954
Helpful | Level 6
4 years ago

Walter please note:

 

When I was on tech support chat for a couple of hours, I was sent a download link that installed V 146.4.4836. There was no mention of a stable version being available, which I believe is the problem.  In trying to resolve the issue last night I uninstalled DB, cleaned out all registry references and did a new install and ran it as Admin. I have 400GB of data and used the advanced options to install the Dropbox folder on my Data drive which is D:. I then immediately paused the sync and dragged all my Dropbox files from OldDropbox ( I renamed the existing Dropbox folder before doing the new install to OldDropbox) to the new Dropbox folder the install created and then restarted the sync. Being that I had the same problem with Windows Explorer delaying for about 20 seconds when accessing anything in the Dropbox folder. I repeated the uninstall and did the reinstall and let Dropbox download (sync) all the files from my Dropbox.com account. This took all night and the problem is still there. Can you advise if there is a shortcut I can use to update to the new Dropbox stable file version that you referenced without having to do the entire uninstall reinstall?

 

Thank You

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