Forum Discussion

clausneergaard's avatar
clausneergaard
New member | Level 2
2 months ago

The desktop app is stuck syncing 18 files on macOS Sequoia.

Device (MacBook Pro, 2019) Operating System/Browser (if using the web) (MacOS Sequoia 15.7.3) Dropbox App Version (if using the app) (240.4.8493) Syncing Status ("Syncronizing 18 f...
desktop
Mac
sync
clausneergaard's avatar
clausneergaard
New member | Level 2
2 months ago

Hello -

And thanks for getting back to me. I can't see what files they are, unfortunately. Or, at least, I don't know where to look, if it can tell me, that is.

I am attaching an image of the uploader, as it has been for the last couple of days. As you can see from the image, it says (in danish) at the bottom, that it is syncronizing 18 files, and it's been this way for a long time now.

Thank you.

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Thanks for the visual! Do you see any more details, if you click on the little arrow next to your Dropbox app’s syncing status, i.e. where it says “syncing 18 files”?

    If not, I’d like you to open your local Dropbox folder next and let me know if there are any files/folders that appear to be syncing there.

    Other than that, have you also tried reinstalling the desktop app in the meantime?

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