Forum Discussion

clausneergaard's avatar
clausneergaard
New member | Level 2
2 months ago

The desktop app is stuck syncing 18 files on macOS Sequoia.

Device (MacBook Pro, 2019) Operating System/Browser (if using the web) (MacOS Sequoia 15.7.3) Dropbox App Version (if using the app) (240.4.8493) Syncing Status ("Syncronizing 18 f...
desktop
Mac
sync
clausneergaard's avatar
clausneergaard
New member | Level 2
2 months ago

Thanks, Nancy, for getting back to me -

I've now tried:

1. Restart my computer.
2. Re-installing the app.
2. Restart my computer. Again.
3. Checked the little arrow next to the "syncing 18 files" (which gives me what you'll see on the attached image).
4. Checked the little arrow next to the syncing-count-down, and it just gives me the option of postponing the sync.

It doesn't really help.

Thank you.

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey clausneergaard​, let me also jump in here! 

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? If you do, try temporarily disabling those, to see if that helps.

I’d also like you to open your Dropbox folder directly through your Finder and right-click on it, then select “Get info” and send me a screenshot of the next window you’ll see. 

Lastly, could you try to sign out of the app, then back in? 

  • clausneergaard's avatar
    clausneergaard
    New member | Level 2
    2 months ago

    Hello Megan -

    I don't think I have any proxy, firewall, ISP/router settings, that could restrict the tradfic. I know that I don't have any additional security-software installed, I don't think, other than what comes as standard on the Mac / software.

    I've signed out and in again, already, a couple of times. That don't do the trick, either.

    I've attached two screendumps - I hope this could help clarify things.

    Thank you!

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 months ago

      Hi again, clausneergaard, and apologies for any delays. I just wanted to take a look into this with our team, as well. 

      Since we’ll need some account-specific info to troubleshoot this further, I’ve gone ahead and logged a ticket for you. Please reply back to it, whenever possible.

      • clausneergaard's avatar
        clausneergaard
        New member | Level 2
        2 months ago

        Hi Nancy -

        Thank you for replying, again. I am unsure what it means, to have a logged ticket, though.
        So, if could ask you to explain further, that would help a lot.

        Thanks.

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