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clausneergaard's avatar
clausneergaard
New member | Level 2
10 days ago

The desktop app is stuck syncing 18 files on macOS Sequoia.

Device (MacBook Pro, 2019) Operating System/Browser (if using the web) (MacOS Sequoia 15.7.3) Dropbox App Version (if using the app) (240.4.8493) Syncing Status ("Syncronizing 18 f...
desktop
Mac
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 days ago

Hi again, clausneergaard, and apologies for any delays. I just wanted to take a look into this with our team, as well. 

Since we’ll need some account-specific info to troubleshoot this further, I’ve gone ahead and logged a ticket for you. Please reply back to it, whenever possible.

clausneergaard's avatar
clausneergaard
New member | Level 2
7 days ago

Hi Nancy -

Thank you for replying, again. I am unsure what it means, to have a logged ticket, though.
So, if could ask you to explain further, that would help a lot.

Thanks.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 days ago

    Hey clausneergaard!

    Logging a ticket means that my colleague reached out to you via email. Can you check your Community-linked email address, and see if you can find her email there? 

    When you do, feel free to reply back so you can continue troubleshooting.

    If you need something else, please let me know and I will be more than happy to help every step of the way. 

    • clausneergaard's avatar
      clausneergaard
      New member | Level 2
      7 days ago

      Allright. Thank you. I'll wait for her to reach out, and get back to you, if something else shows up.

      Thank you.

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