Forum Discussion

clausneergaard's avatar
clausneergaard
New member | Level 2
2 months ago

The desktop app is stuck syncing 18 files on macOS Sequoia.

Device (MacBook Pro, 2019) Operating System/Browser (if using the web) (MacOS Sequoia 15.7.3) Dropbox App Version (if using the app) (240.4.8493) Syncing Status ("Syncronizing 18 f...
desktop
Mac
sync
clausneergaard's avatar
clausneergaard
New member | Level 2
2 months ago

Hi Nancy -

Thank you for replying, again. I am unsure what it means, to have a logged ticket, though.
So, if could ask you to explain further, that would help a lot.

Thanks.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey clausneergaard!

Logging a ticket means that my colleague reached out to you via email. Can you check your Community-linked email address, and see if you can find her email there? 

When you do, feel free to reply back so you can continue troubleshooting.

If you need something else, please let me know and I will be more than happy to help every step of the way. 

  • clausneergaard's avatar
    clausneergaard
    New member | Level 2
    2 months ago

    Allright. Thank you. I'll wait for her to reach out, and get back to you, if something else shows up.

    Thank you.

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