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Forum Discussion
damienbutt
7 days agoHelpful | Level 5
The desktop app (Windows 11) is still trying to index files that are set to be ignored.
Application Affected
(Dropbox) Device
(Macbook Pro 16 2019) Operating System/Browser (if using the web)
(Windows 11) Dropbox App Version (if using the app)
(246.3.3430)
Question ...
Yehuda D.
7 hours agoHelpful | Level 6
WIndows 11
244.4.6580
- Nancy3 hours ago
Dropbox Community Moderator
Hey Yehuda D.! When did you first opt to ignore these files?
Iâd also like a screenshot of the ignore rules youâve set for them, as well as one more showing how they appear within your Dropbox folder (feel free to send me a visual of your desktop appâs syncing status, as well).
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