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Horace-Hedgehog's avatar
Horace-Hedgehog
Explorer | Level 4
7 years ago
Solved

The dreaded grey minus

I see how this works. Folder FRED has a grey minus. When I enable selective sync on FRED it creates a new folder on my PC called FRED (selective sync...) But the original folder FRED still keeps the...
desktop
sync
  • Lusil's avatar
    Lusil
    7 years ago
    Hi there, Horace-Hedgehog. 
     
    The gray circle with the minus sign may appear on a file or folder when you're using the selective sync feature (meaning you've opted not to sync this file or folder on your computer).
     
    In general, selectively synced files and folders won't appear in the Dropbox folder on your computer. However, if you create two files or folders with the same name, the gray icon will appear, indicating that one of the files isn’t being synced.
     
    In such a case, you may have a selective sync conflict, which occurs when you create a folder with the same name and in the same location as an unsynced folder. For more info on how to tackle this, I’d recommend checking this article out.
     
    Let me know how it goes!
Horace-Hedgehog's avatar
Horace-Hedgehog
Explorer | Level 4
7 years ago
Exactly my problem, but some people here seem quite unable to grasp it but just churn out huge undigested chunks of the manual.
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey there Horace-Hedgehog, sorry to hear that you’re also having the same issue. 
 
You mention that you’re having the same experience, but could you please elaborate on what you’re seeing? A screenshot (without any personal info) would also be very helpful. 
 
Thanks!

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