Forum Discussion

asd saiyan's avatar
asd saiyan
Helpful | Level 5
6 months ago

The files I add to the Dropbox folder on my desktop are not updating on my laptop

Hi. I am using dropbox on desktop and laptop. The files on the desktop uploaded to dropbox folder are not updating on the laptop. The dropbox folder won't even open on laptop. HELP  
desktop
sync
asd saiyan's avatar
asd saiyan
Helpful | Level 5
6 months ago

Yes, dropbox was working fine before.

No error while reinstalling. Dropbox is working fine on the desktop with the same VPN and server. Only the laptop is the problem. 

Using Windows 10 Pro on desktop, using Windows 11, version 24H2 on laptop.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

asd saiyan, besides the VPN that you’re using, is there any chance there’s a third-party app present that’s interfering with your Dropbox desktop app? If there is, can you quit it temporarily and try to reinstall the Dropbox app once more? 

Another thing you can try is to create a second user on your computer and install the Dropbox app there. If possible, you can also attempt to run the Dropbox installer while in safe mode. 

Other than that, I’m afraid we can’t suggest much more, since our services aren’t generally available in China, like Jay states here.

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