Forum Discussion

TvdM-62's avatar
TvdM-62
New member | Level 2
9 months ago
Solved

The new files I add to the desktop app aren't syncing to my handheld device (with the mobile app).

I have dropbox app on computer and handheld, before when I dragged a file on computer to the dropbox app it would also show up in the dropbox app on the handheld. But not anymore, how come? Have I by...
desktop
sync
  • Nancy's avatar
    Nancy
    9 months ago

    Hmm, I see. Can you open your Finder once again, go to your Applications folder and restart the Dropbox app from there? 

    Let me know if you can see the Dropbox icon in your menu bar after that and sync your files.

TvdM-62's avatar
TvdM-62
New member | Level 2
9 months ago

Hello Nancy,

App version on computer is 225.4.4896. I don't see the dropbox icon in my menu bar, hence don't know how to check the syncing status. But I see now when clicking on the dropbox folder in Finder, it tells me 'the application "Dropbox" could not be found'

Looks to me I have to delete it and reinstall ?


 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hmm, I see. Can you open your Finder once again, go to your Applications folder and restart the Dropbox app from there? 

    Let me know if you can see the Dropbox icon in your menu bar after that and sync your files.

About Create, Upload, and Share

Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!