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oreinar's avatar
oreinar
Helpful | Level 5
25 days ago
Solved

The desktop app on Mac OS isn't syncing any more

Device : 

MacBook Pro 

Operating System/Browser (if using the web) : 

macOS Tahoe 26.0.1 (25A362)

Dropbox App Version (if using the app) : 

234.4.5591

Syncing Status
No automatic sync any longer  

Question or Issue 

Hi all, 
Files edited using another device, such as my iPhone, no longer sync automatically to my Mac.

This has been happening since I upgraded to the latest version of macOS and iOS, version 26.

Now I have to force the sync by opening the file on my Mac and closing it again. Only then does it update with the changes I made on other devices.

Do you happen to have a clue why ? 
Am I the only one experiencing this ? 
Cheers 

desktop
Mac
sync

9 Replies

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    25 days ago

    What does Dropbox say if you mouse over its icon on the status bar before you do this? 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    24 days ago

    Hi oreinar, thanks for joining the Community!

    Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

    Keep me updated with any progress!

  • oreinar's avatar
    oreinar
    Helpful | Level 5
    24 days ago

    Hi Jay, 

    thanks for your message. 
    i did forget to mention that I had already tried several times to deinstall-reinstall the desktop app.. 

    without success unfortunately 

  • oreinar's avatar
    oreinar
    Helpful | Level 5
    24 days ago

    Thanks Jay

    I’ll try that out and let you know 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    23 days ago

    Hey oreinar​!

    Take your time, and let us know of any updates. 😇

  • oreinar's avatar
    oreinar
    Helpful | Level 5
    21 days ago

    Hi guys, 
    it does work now !! 
    Thanks a lot for your useful help !
    Take care 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    21 days ago

    We're happy to hear it's sorted now and thanks for keeping us in the loop too oreinar 

    See you around the Community and take care!

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    20 days ago

    Hi there oreinar​ , and welcome to the Dropbox Community 👋

    I’m really glad to hear this issue is resolved - thanks so much for coming back to update us! It’s always helpful when folks share their progress, especially with syncing on macOS 😊

    By the way - I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. Since you’ve been using Dropbox on your Mac, I’d love to know… what’s your favourite Dropbox feature? Whether it’s something simple or more advanced, I’m always curious what people enjoy most about the experience.

    Looking forward to hearing more,

    T 😺 (Dropbox Community Manager)

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