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TvdM-62's avatar
TvdM-62
New member | Level 2
2 months ago
Solved

The new files I add to the desktop app aren't syncing to my handheld device (with the mobile app).

I have dropbox app on computer and handheld, before when I dragged a file on computer to the dropbox app it would also show up in the dropbox app on the handheld. But not anymore, how come? Have I by...
desktop
sync
  • Nancy's avatar
    Nancy
    2 months ago

    Hmm, I see. Can you open your Finder once again, go to your Applications folder and restart the Dropbox app from there? 

    Let me know if you can see the Dropbox icon in your menu bar after that and sync your files.

TvdM-62's avatar
TvdM-62
New member | Level 2
2 months ago

Hi Nancy,

Yep, that has fixed it. The Dropbox icon is in the menu bar, and it has synchronised all files that I had dropped in the Dropbox folder in my finder. All looks good now.

Thank you for your support.

T_theresa_A's avatar
T_theresa_A
Icon for Community Manager rankCommunity Manager
2 months ago

Hi there TvdM-62​  , and welcome back to the Dropbox Community — it’s always great to see you here again!

Huge thanks for circling back to let us know how you solved your issue. Posts like yours are what make this space so valuable, and I’m sure it’ll come in handy for others facing something similar 😺.

I’m Theresa 👩‍💻, one of the Community Managers in the forum. You’ll often find me jumping into discussions or kicking off new topics across the Community.

By the way, do you have a favorite Dropbox feature? I’m always curious to hear what people love most and how Dropbox fits into their daily flow.

Can’t wait to hear more,

T😸 (Dropbox Community Manager)

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