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Ccseven's avatar
Ccseven
Helpful | Level 5
3 years ago
Solved

The syncing is disabled due to an error

My dropbox app on Mac(MacOS Ventura 13.4.1) cannot sync any file; I tried the following solutions: 1. Restart the Mac, cannot work; 2. Uninstall the Dropbox and install the latest version, cannot w...
desktop
Mac
sync
  • Ccseven's avatar
    Ccseven
    3 years ago

    Hi Walter,

    Thanks for your reply; I tried it today again, downloaded the new dropbox desktop app, now it works....

     

    It is wired, but finally fixed!

    Thanks!

abskani's avatar
abskani
New member | Level 2
2 years ago

I am having this issue as well. I've uninstalled and reinstalled the app, was able to force it to resync by marking for offline availablility on each folder then each file individually (wouldn't process when selected as a group and wouldn't inherit folder settings). No option to sync manually, no indication what the error is or how to resolve it, just a half grey message saying basically "Sorry, our product doesn't work," followed by "care to upgrade?" in the app.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi abskani - sorry to hear about this.

 

Can you please send us a screenshot of the app's exact status and version as shown in your menu bar?

 

Also, what is your computer's OS version? Did you reboot since you first noticed this? 

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