You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Ferhenry07's avatar
Ferhenry07
New member | Level 2
2 years ago

The unsync option doesn't show up

When I select an item with the right button (it's been happening with stremio and microsoft edge) the "unsync" option (not sure if that's the term in English, I use dropbox in Portuguese) doesn't show up. I can't avoid syncronizing those files and I don't want to

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Welcome to the Community, Ferhenry07!

     

    Are you perhaps referring to the option to make your files online-only via the desktop app?

     

    Can you send me a screenshot of what you see exactly, so that I can take a look?

     

    Ping me, when you’re ready.

    • Ferhenry07's avatar
      Ferhenry07
      New member | Level 2

      Hello Nancy, well I'm not sure. I'm referring to the option to not sync a specific file when I'm using the desktop app, that is, not having that green check symbol and therefore not sharing it anymore with dropbox. This option used to appear as something I could do when I clicked on the item with the right mouse button, but it doesn't show anymore. I'm sending a screenshot of where it was supposed to appear using microsoft edge (which currently has the green symbol but I don't want it to have it) as an example.

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Hi Ferhenry07, could you try opening the Dropbox folder directly in Explorer and see what happens when you right click a file or folder in there? Do you get the Dropbox options appearing?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!