Forum Discussion

djaffee's avatar
djaffee
Explorer | Level 3
3 years ago

There are no folders in Save to Folder in Signature

I've just added a new member to our company DropBox and given her access to use a template in Signature. When she gets to the Save to Folder page, there are no folders available to her. There are no ...
djaffee's avatar
djaffee
Explorer | Level 3
3 years ago

Hannah My user says she is using Firefox, but also tried on Microsoft Edge and same problem.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hope it's OK to jump in, djaffee. 

 

Just to make sure we’re on the same page; is this happening on www.dropbox.com > Signatures tab, or when logging in to Dropbox Sign instead? 

 

Can you send me a full screenshot of what the user sees on their end, especially when clicking on the “Choose default” link?

 

We’ll take it from there.

  • djaffee's avatar
    djaffee
    Explorer | Level 3
    3 years ago

    Hi Nancy, This is happening from DropBox.com >Signatures tab. I am only sending the half of the screen with the missing Folder locations as the form being used is a company form. The same thing occurs when she clicks Choose Default. There is nothing in the window to choose from.

     

     

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the screenshot, djaffee! Appreciate that. 

       

      I’d like to log a ticket at this point, and investigate this internally, if you don’t mind.

      • djaffee's avatar
        djaffee
        Explorer | Level 3
        3 years ago

        Sounds good. Thank you for your help!

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