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Time Left in Sync has been removed from the desktop app
The dropbox menu bar app has stopped showing the time left in the current sync in the bottom of the window. It shows a seemingly irrelevant progress bar but even hovering over that does not tell me the time left to sync, which I have depended on to let clients know when files will be there. Hovering over only gives me the option to pause syncing. Was this feature removed or is this a bug in the latest update?
I'm on Mac OS Sierra 10.12.6
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- Mandelko
Yes, I think most of us are aware of this. Although this completely defeats the purpose of using Dropbox for a lot of people I know (myself included), where we use it as an integrated part of our file systems, so the upload/download part is automatic.
I feel I need to clarify this, because I don’t want anyone responsible at Dropbox to take a look at this thread and say, “but it’s still available, use it that way!”
It might be valid, if you have occasional file transfers, I’m syncing thousands of files on a daily basis, this “product” is seriously crippled in this state.
druidbox Team
What about offering an apology for us, this “yeah, we heard you, thanks for the feedback, very much appreciated” BS is so sad to read, it’s been months that this had been f*cked up, and I’m having an annual subscription, so opting out is not as fast for me. Oh, “discounts”, you were saying? In my dreams, I guess, it is very clear at this point that your “customers” equal the “cash cows” cell in the quarterly report... - Hey Dropbox team how much time do you need further to bring back that feature?
Hi all, reporting back on Sync.com, which I'm transferring to from DB since they dropped this feature.
All is good and 2x as much space on the Pro Plan (2TB) as on DB. Other operations comparable, although I don't really use sharing.
One BIG issue for me with Sync.com is you can't preview video without downloading links. (FWIW, I teach film making, so previewing student submissions is pretty crucial).
I emailed Sync customer support and they got back to me LESS THAN 48 HOURS LATER with a somewhat awkward workaround, but it'll do as I'd rather give them my business than db, which has shown laughable contempt for the thousands of people who want the "time remaining" function back (a transparent attempt to push folks up to the next tier -- ugh).
I think it goes beyond the push-to-next-tier issue. BEFORE they dropped the feature, I was noticing longer upload times. I have VERY fast internet speed so that was not a good thing to see. I think if they don't tell you the predictive time, and substantially deliver on that time, it's harder to complain that the upload service has gotten substantially slower. That cuts down on customer-service chats (or figuring out clever things for CS to tell us when we complain about upload or download speed).
You make a very good point.
There was also the "remove from all your devices?" that arose a couple of months ago when taking files out of desktop app -- and maybe website too -- can't remember what the earlier iteration did, but this notification was new...whole thing is weird and opaque and I'm completely over db's corporate attitude. Blurgh.
- I’ve just checked out Sync as you’ve suggested and I think I’ll be switching as well! It’s a tad cheaper for more space and good customer service. The downloading video thing might be slightly inconvenient but since Dropbox still hasn’t returned the time remaining counter as they said, and the upload speeds have drastically slowed (for me anyway, not sure if anyone else has noticed that?) I have little left to entice me to stay with Dropbox.
Can you tell us when the fix will be out?
I've been putting up with this for months and can't believe there's no word from DB. I upload huge video files for clients and now I literally have to just remember I was uploading and when to check back to see if it's done. Can't believe they removed a STANDARD feature like this and have been so slow to respond with a fix.
Why is it so annoying? I used to be able to message a client with the link and say 'download will be available in 20 minutes'. Now? 'download will be available AT SOME POINT IN THE FUTURE BUT I HAVE NO FREAKING IDEA WHEN BECAUSE ALL I SEE IS A **bleep** BITRATE WHICH TELLS ME NOTHING'
Add me to the list of users switching to Sync. I'm not enraged at this, but the lack of efficient customer support and then watching you post about getting a "Customers' Choice" on twitter made me realize I have no bussiness in here.
I just discovered the serious downside to Sync, though, and have canceled my account and am back here.
I uploaded an 11GB file of an opera (COSI FAN TUTTE) that I made in 4K. I sent the link to two customers that had paid me for the download.
I noticed multiple download attempts (they dutifully will notify you every time someone gets the file, a nice touch but...) one of my customers finally got the file after several attempts and the other kept getting it little by little.
I contacted their CS and was told that downloads of very large files "might not" be very reliable! The exception is sharing them from a "team folder", for which everyone drawing the files would need a free membership. I'M NOT PUTTING MY CUSTOMERS THROUGH THAT!!! Many would bail.
For me, Sync is effectively useless. I really hope Dropbox gets its CS act together and realizes it's got a very good thing here and not to blow it by treating us like something other than faithful, paying customers.
To their credit, Sync gave me my money back in an immediate refund to PayPal. I wish they would have been more forthcoming with the drawbacks of their service before people join!
