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Forum Discussion
mcfinney
6 years agoHelpful | Level 6
Time Left in sync has been removed from the Dropbox desktop app
The dropbox menu bar app has stopped showing the time left in the current sync in the bottom of the window. It shows a seemingly irrelevant progress bar but even hovering over that does not tell me t...
- 6 years ago
LuisA1 wrote:
Hi everyone,Iâm a member of the Dropbox desktop application team.First off, Iâd like to thank you all for your feedback on this.Earlier this year, we removed the time to sync estimate from the Dropbox menu and replaced it with a progress bar as we believed it would be a better measure of true progress of your files syncing, rather than the time to sync estimates.That said - weâve heard you! We have decided to bring back the time to sync estimate in an upcoming build of the Dropbox desktop application!Once this build is released, you should automatically see the time to sync estimate again. We will also update you here as soon as the version with the time estimate is available.We truly appreciate all of your feedback, itâs very important to us to make Dropbox work for our users. Thank you!Hi all,
I've checked with the team and this has been released to the current stable version v73.
It is available now for download, but your devices should also automatically be updated to this version soon.
Thanks once again for your patience and feedback!
furtonb
6 years agoHelpful | Level 6
Mandelko
Yes, I think most of us are aware of this. Although this completely defeats the purpose of using Dropbox for a lot of people I know (myself included), where we use it as an integrated part of our file systems, so the upload/download part is automatic.
I feel I need to clarify this, because I donât want anyone responsible at Dropbox to take a look at this thread and say, âbut itâs still available, use it that way!â
It might be valid, if you have occasional file transfers, Iâm syncing thousands of files on a daily basis, this âproductâ is seriously crippled in this state.
druidbox Team
What about offering an apology for us, this âyeah, we heard you, thanks for the feedback, very much appreciatedâ BS is so sad to read, itâs been months that this had been f*cked up, and Iâm having an annual subscription, so opting out is not as fast for me. Oh, âdiscountsâ, you were saying? In my dreams, I guess, it is very clear at this point that your âcustomersâ equal the âcash cowsâ cell in the quarterly report...
Yes, I think most of us are aware of this. Although this completely defeats the purpose of using Dropbox for a lot of people I know (myself included), where we use it as an integrated part of our file systems, so the upload/download part is automatic.
I feel I need to clarify this, because I donât want anyone responsible at Dropbox to take a look at this thread and say, âbut itâs still available, use it that way!â
It might be valid, if you have occasional file transfers, Iâm syncing thousands of files on a daily basis, this âproductâ is seriously crippled in this state.
druidbox Team
What about offering an apology for us, this âyeah, we heard you, thanks for the feedback, very much appreciatedâ BS is so sad to read, itâs been months that this had been f*cked up, and Iâm having an annual subscription, so opting out is not as fast for me. Oh, âdiscountsâ, you were saying? In my dreams, I guess, it is very clear at this point that your âcustomersâ equal the âcash cowsâ cell in the quarterly report...
alison b.11
6 years agoHelpful | Level 5
Hi all, reporting back on Sync.com, which I'm transferring to from DB since they dropped this feature.
All is good and 2x as much space on the Pro Plan (2TB) as on DB. Other operations comparable, although I don't really use sharing.
One BIG issue for me with Sync.com is you can't preview video without downloading links. (FWIW, I teach film making, so previewing student submissions is pretty crucial).
I emailed Sync customer support and they got back to me LESS THAN 48 HOURS LATER with a somewhat awkward workaround, but it'll do as I'd rather give them my business than db, which has shown laughable contempt for the thousands of people who want the "time remaining" function back (a transparent attempt to push folks up to the next tier -- ugh).
- ElJayBronxNY6 years agoHelpful | Level 6
I think it goes beyond the push-to-next-tier issue. BEFORE they dropped the feature, I was noticing longer upload times. I have VERY fast internet speed so that was not a good thing to see. I think if they don't tell you the predictive time, and substantially deliver on that time, it's harder to complain that the upload service has gotten substantially slower. That cuts down on customer-service chats (or figuring out clever things for CS to tell us when we complain about upload or download speed).
- alison b.116 years agoHelpful | Level 5
You make a very good point.
There was also the "remove from all your devices?" that arose a couple of months ago when taking files out of desktop app -- and maybe website too -- can't remember what the earlier iteration did, but this notification was new...whole thing is weird and opaque and I'm completely over db's corporate attitude. Blurgh.
- emmasmartacus6 years agoHelpful | Level 6Iâve just checked out Sync as youâve suggested and I think Iâll be switching as well! Itâs a tad cheaper for more space and good customer service. The downloading video thing might be slightly inconvenient but since Dropbox still hasnât returned the time remaining counter as they said, and the upload speeds have drastically slowed (for me anyway, not sure if anyone else has noticed that?) I have little left to entice me to stay with Dropbox.
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