Forum Discussion

mcfinney's avatar
mcfinney
Helpful | Level 6
7 years ago
Solved

Time Left in sync has been removed from the Dropbox desktop app

The dropbox menu bar app has stopped showing the time left in the current sync in the bottom of the window. It shows a seemingly irrelevant progress bar but even hovering over that does not tell me t...
desktop
sync
  • Emma's avatar
    Emma
    7 years ago
    LuisA1 wrote:
    Hi everyone,
     
    I’m a member of the Dropbox desktop application team.
     
    First off, I’d like to thank you all for your feedback on this. 
     
    Earlier this year, we removed the time to sync estimate from the Dropbox menu and replaced it with a progress bar as we believed it would be a better measure of true progress of your files syncing, rather than the time to sync estimates.
     
    That said - we’ve heard you! We have decided to bring back the time to sync estimate in an upcoming build of the Dropbox desktop application!
     
    Once this build is released, you should automatically see the time to sync estimate again. We will also update you here as soon as the version with the time estimate is available. 
     
    We truly appreciate all of your feedback, it’s very important to us to make Dropbox work for our users. Thank you! 

    Hi all, 

    I've checked with the team and this has been released to the current stable version v73. 

    It is available now for download, but your devices should also automatically be updated to this version soon.

    Thanks once again for your patience and feedback!

ripchord's avatar
ripchord
Helpful | Level 6
7 years ago

I've been putting up with this for months and can't believe there's no word from DB. I upload huge video files for clients and now I literally have to just remember I was uploading and when to check back to see if it's done. Can't believe they removed a STANDARD feature like this and have been so slow to respond with a fix. 

Why is it so annoying? I used to be able to message a client with the link and say 'download will be available in 20 minutes'. Now? 'download will be available AT SOME POINT IN THE FUTURE BUT I HAVE NO FREAKING IDEA WHEN BECAUSE ALL I SEE IS A **bleep** BITRATE WHICH TELLS ME NOTHING'

 

JorgeD's avatar
JorgeD
New member | Level 2
7 years ago

Add me to the list of users switching to Sync. I'm not enraged at this, but the lack of efficient customer support and then watching you post about getting a "Customers' Choice" on twitter made me realize I have no bussiness in here.

  • ElJayBronxNY's avatar
    ElJayBronxNY
    Helpful | Level 6
    7 years ago

    I just discovered the serious downside to Sync, though, and have canceled my account and am back here. 

    I uploaded an 11GB file of an opera (COSI FAN TUTTE) that I made in 4K. I sent the link to two customers that had paid me for the download.

    I noticed multiple download attempts (they dutifully will notify you every time someone gets the file, a nice touch but...) one of my customers finally got the file after several attempts and the other kept getting it little by little. 

    I contacted their CS and was told that downloads of very large files "might not" be very reliable! The exception is sharing them from a "team folder", for which everyone drawing the files would need a free membership. I'M NOT PUTTING MY CUSTOMERS THROUGH THAT!!! Many would bail. 

    For me, Sync is effectively useless. I really hope Dropbox gets its CS act together and realizes it's got a very good thing here and not to blow it by treating us like something other than faithful, paying customers.

    To their credit, Sync gave me my money back in an immediate refund to PayPal. I wish they would have been more forthcoming with the drawbacks of their service before people join!

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