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mcfinney's avatar
mcfinney
Helpful | Level 6
7 years ago
Solved

Time Left in sync has been removed from the Dropbox desktop app

The dropbox menu bar app has stopped showing the time left in the current sync in the bottom of the window. It shows a seemingly irrelevant progress bar but even hovering over that does not tell me the time left to sync, which I have depended on to let clients know when files will be there. Hovering over only gives me the option to pause syncing. Was this feature removed or is this a bug in the latest update?

I'm on Mac OS Sierra 10.12.6

desktop
sync
  • Emma's avatar
    Emma
    7 years ago
    LuisA1 wrote:
    Hi everyone,
     
    I’m a member of the Dropbox desktop application team.
     
    First off, I’d like to thank you all for your feedback on this. 
     
    Earlier this year, we removed the time to sync estimate from the Dropbox menu and replaced it with a progress bar as we believed it would be a better measure of true progress of your files syncing, rather than the time to sync estimates.
     
    That said - we’ve heard you! We have decided to bring back the time to sync estimate in an upcoming build of the Dropbox desktop application!
     
    Once this build is released, you should automatically see the time to sync estimate again. We will also update you here as soon as the version with the time estimate is available. 
     
    We truly appreciate all of your feedback, it’s very important to us to make Dropbox work for our users. Thank you! 

    Hi all, 

    I've checked with the team and this has been released to the current stable version v73. 

    It is available now for download, but your devices should also automatically be updated to this version soon.

    Thanks once again for your patience and feedback!

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  • marinacoser's avatar
    marinacoser
    Helpful | Level 6
    7 years ago

    Hi I have the same problem... did you get to solve it?

    Thank you!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Thanks for the feedback regarding the progress bar on the Dropbox desktop application. 
     
    In relation to this matter, I’ve forwarded this information to our dev team to make them aware of your comments. 
     
    [edit - 29th March] 
     
    As an update to this thread, I've received confirmation that the 'time left' prompt has been removed from the Dropbox desktop application.
     
    We do appreciate the feedback that we have received so far, and would like to let you know that our developers are being made aware of your comments.
  • mcfinney's avatar
    mcfinney
    Helpful | Level 6
    7 years ago

    Are you going to do anything to help us solve the issue? I havent been contacted by anyone. 

  • pepe1967's avatar
    pepe1967
    Helpful | Level 6
    7 years ago

    Having the same problem too!! I dropbox video content remotely and need to let my office know how long till everything is uploaded, however I no longer get an estimate of time left for sync to complete.

  • Sile667's avatar
    Sile667
    New member | Level 2
    7 years ago
    Same problem here, it's very annoying.
  • availablelight's avatar
    availablelight
    Helpful | Level 5
    7 years ago

    i have the same issue... the 'time remaining' is missing from my dropdown too. it used to appear when you click on the dropbox icon in the menu bar. it was at the bottom of the dropdown window. not there anymore! please put it back! i also have clients that i need to inform when their download will be ready.

     

     

  • tgzb's avatar
    tgzb
    New member | Level 2
    7 years ago
    Same problem here. Please bring it back, it's extremely important to know that information!

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