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AkankshaD's avatar
AkankshaD
Explorer | Level 3
3 years ago

Unable to Access Files in App after Device Name Update

I updated my Device Name to reflect My First and Last Name. Now I am not able to access most of the folders and files through the app. Looks like I may still have access to most through the browser. ...
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi AkankshaD, thanks for bringing this to our attention.

 

Could you clarify error you're getting, if any, and what behavior you're seeing?

 

Any other info or screenshots would be helpful!

AkankshaD's avatar
AkankshaD
Explorer | Level 3
3 years ago

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Did you change the user folder name on your machine without unlinking the Dropbox desktop application?

    • AkankshaD's avatar
      AkankshaD
      Explorer | Level 3
      3 years ago

      Yes I reckon this is what I did. How shall I resolve this? 

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        If that's what you did, could you try these steps to resolve the issue on your device?

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