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Vibhavan Sompura's avatar
Vibhavan Sompura
Explorer | Level 3
2 years ago

Unable to access the shared folders

Hi Team, One of my client has added me and invited me for her family plan of dropbox. She has uploaded folders on the dropbox but I cannot see such folders. Can you please assist me how I can see ...
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Vibhavan Sompura's avatar
Vibhavan Sompura
Explorer | Level 3
2 years ago

Yes, she is using the correct e-mail address and she is adding me as a member of her family account

 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

If you go to www.dropbox.com/account/plan does it show you as being in the Family Plan?

 

Can she reinvite you to the share?

  • Vibhavan Sompura's avatar
    Vibhavan Sompura
    Explorer | Level 3
    2 years ago
    No, it shows me as a dropbox basics.
    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago
      Vibhavan Sompura wrote:
      No, it shows me as a dropbox basics.

      That means you are not using the Family Plan account. So you have either accepted it to a different email and account or not yet accepted it. 

       

      Ask the Family Plan owner to check their records/account and see what email you have joined with

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