Forum Discussion

Vibhavan Sompura's avatar
Vibhavan Sompura
Explorer | Level 3
2 years ago

Unable to access the shared folders

Hi Team, One of my client has added me and invited me for her family plan of dropbox. She has uploaded folders on the dropbox but I cannot see such folders. Can you please assist me how I can see ...
Share
Shared Folders
Vibhavan Sompura's avatar
Vibhavan Sompura
Explorer | Level 3
2 years ago
No, it shows me as a dropbox basics.
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago
Vibhavan Sompura wrote:
No, it shows me as a dropbox basics.

That means you are not using the Family Plan account. So you have either accepted it to a different email and account or not yet accepted it. 

 

Ask the Family Plan owner to check their records/account and see what email you have joined with

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!