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Shelby W.'s avatar
Shelby W.
Helpful | Level 5
8 years ago
Solved

Unable to Upload files

I am using Mac OS High Sierra 10.13.2 and Firefox 57.0.1.  When I go to the Dropbox website and try to upload a file, I select the upload button, then choose that file that I would like to upload. (a...
sync
upload
Web
  • Shelby W.'s avatar
    Shelby W.
    8 years ago

    Hi Sanchez:

    Well, what I ended up doing was to drag the file I wanted to upload over to the upload button and dropping the file there....That started the upload....

     

    I now have another question for you.. I now want to delete a file using the Dropbox website. I login to my account, but I am unable to figure out how to delete.  Some of the instructions I found on the Internet say to click on he icon next to the file name...I don't have this...Can you possibly help me with this problem?

Shelby W.'s avatar
Shelby W.
Helpful | Level 5
8 years ago

Hi Sanchez, I got this figured out..thanks for your help...

trishmennell's avatar
trishmennell
Helpful | Level 5
7 years ago

Sorry, but I'm having the same problem and don't understand how you fixed.  I've tried everything!

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Hey there trishmennell,
     
    Can you let me know what you are trying to achieve, and if you receive any error messages when trying to do so? Any screenshots (excluding personal info) would be helpful in understanding what you are seeing.
     
    If you are trying to upload files to your account then please check out this article here.
     
    Looking forward to hearing from you - Thanks!
    • trishmennell's avatar
      trishmennell
      Helpful | Level 5
      7 years ago

      Thank you, Daphne.  I received no error messages.  Just nothing.  Funny thing but when I tried in Chrome, it worked.  I was in Safari.  Why would this be?

       

      • Daphne's avatar
        Daphne
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        7 years ago
         
        I’m glad to hear you got this working via another browser, thanks for letting us know what worked for you! I can suggest clearing the cache in your Safari browser first.
         
        Otherwise if this doesn't resolve the issue, please try a private Safari window and try again. If this allows you to upload files then it suggests that the cause is an extension in your browser. 
         
        Hope this helps - Thanks!

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