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cfairlie's avatar
cfairlie
New member | Level 2
3 hours ago

Unable to upload newer versions of files

Device (MacbookAir) Operating System/Browser (if using the web) macOS26.31 Dropbox App Version (if using the app) (200.4.7123 - found in app settings or About section) Question or Issue Hey - ...
upload
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 hours ago

Hey cfairlie - sorry to hear you're having issues with this.

Just to make sure we're on the same page, can you clarify the exact steps you take to do this?

Are you using a particular web browser or are you doing this via the Dropbox folder on your computer perhaps?

Any additional information or even screenshots are more than welcome!

  • cfairlie's avatar
    cfairlie
    New member | Level 2
    3 hours ago

    I'm dragging a Word doc from the Finder window into the Dropbox web folder in Chrome.  Does that help?  Note that the file is one that was downloaded from the web version into my downloads folder, updated, saved, and then dragged back in to try and get a new version of the same document.  When I view the version history, it only shows one version.  This has been true for several different documents, same fact pattern.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 hours ago
      cfairlie wrote:

      I'm dragging a Word doc from the Finder window into the Dropbox web folder in Chrome.  Does that help?

      Do you have share access to the file? If you've been sent a read only link you wont be able to reupload your changes. 

      Does the folder appear at http://www.dropbox.com/share for your?

      • cfairlie's avatar
        cfairlie
        New member | Level 2
        2 hours ago

        All of the files are within our corporate account so everyone at the firm has shared access to the same files, but they aren't expressly "/share" like your link.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 hours ago

      Could you clear your browser's cache and/or try another browser and let me know how it goes cfairlie? 

      • cfairlie's avatar
        cfairlie
        New member | Level 2
        2 hours ago

        It worked in Firefox!  Yay, but also annoying.  Thanks!!

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