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mirandaash's avatar
mirandaash
New member | Level 2
9 hours ago

I can't generate links because I keep getting a phishing error message

 

I can't generate sharing links because I keep getting a phishing error.

 

I've gone through the entire folder to try and identify which file is the error and every single one keeps giving the same message. This is content I uploaded to the folder so I can't understand why this is happening. 

2 Replies

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    4 hours ago
    mirandaash wrote:

    I've gone through the entire folder to try and identify which file is the error and every single one keeps giving the same message.

    When a ban such as this occurs, it affects all links on your account, and not just the one file that could be causing the issue. You'll need to contact Support directly.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 hours ago

    Hi mirandaash​, thanks for bringing this to our attention.

    It sounds like sharing was paused on your account, but let's see what we can find about this together.

    Have you already checked this article to see if any of the files you're trying to share, or have already shared breaches the Terms of Service? Also please also take a look here for more info.

    I'm going to need some account-specific info, this is why I reached out internally. Please check your email's inbox for a message from me.

    If you need something else, please let me know and I will be more than happy to help every step of the way.

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