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cfairlie's avatar
cfairlie
New member | Level 2
3 hours ago

Unable to upload newer versions of files

Device (MacbookAir) Operating System/Browser (if using the web) macOS26.31 Dropbox App Version (if using the app) (200.4.7123 - found in app settings or About section) Question or Issue Hey - ...
upload
cfairlie's avatar
cfairlie
New member | Level 2
3 hours ago

I'm dragging a Word doc from the Finder window into the Dropbox web folder in Chrome.  Does that help?  Note that the file is one that was downloaded from the web version into my downloads folder, updated, saved, and then dragged back in to try and get a new version of the same document.  When I view the version history, it only shows one version.  This has been true for several different documents, same fact pattern.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 hours ago

Could you clear your browser's cache and/or try another browser and let me know how it goes cfairlie? 

  • cfairlie's avatar
    cfairlie
    New member | Level 2
    2 hours ago

    It worked in Firefox!  Yay, but also annoying.  Thanks!!

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 hour ago

      Glad to hear that cfairlie​!

      As for your Chrome browser, you can try clearing the cache, an incognito window and also ensure that it's up to date. 

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