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TWISTY's avatar
TWISTY
Helpful | Level 6
2 years ago
Solved

Upload app sync speed is very slow on macOS.

macOS: Sonoma 14.6.1 Dropbox desktop App, auto update is on, currently v209.4.3661 Dropbox Advanced - 310TB Speed Test: 110Mbps Download/24Mbps Upload   Been using dropbox for 10+ years wit...
desktop
sync
upload
  • TWISTY's avatar
    TWISTY
    2 years ago

    I might've fixed it.
    I logged out of dropbox then uninstalled and reinstalled dropbox.
    Logged back in.
    It has a lot of indexing to do but it is moving quickly, I'll let it run overnight and reassess in the morning.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey TWISTY, I'd be more than happy to help! 

 

Are you certain that you have no other software that could be monitoring the Dropbox folder or app?

 

Have you contacted your ISP for further assistance on this matter?

 

Also, how many files do you have inside your Dropbox folder at the moment? You should be able to check its Properties, if you need to find out more. 

 

Let me know how it goes.

  • TWISTY's avatar
    TWISTY
    Helpful | Level 6
    2 years ago

    Thanks for the reply.

    Are you certain that you have no other software that could be monitoring the Dropbox folder or app?

    No new software has been installed in the last 6 months or so.

    Have you contacted your ISP for further assistance on this matter?

    Yes, they said if it isn't affecting other apps then contact dropbox. I checked by uploading a 500MB file to Google Drive via browser which took 3 minutes.
    I uploaded the same file to dropbox via browser which also took about 3 minutes.
    This same file would take hours on dropbox via desktop app.

    Also, how many files do you have inside your Dropbox folder at the moment? You should be able to check its Properties, if you need to find out more. 

    On my desktop there are 235,535 items, most of those are "online only".
    I do use selective sync so there is a lot more within dropbox that I do not need access to.

    • TWISTY's avatar
      TWISTY
      Helpful | Level 6
      2 years ago

      I might've fixed it.
      I logged out of dropbox then uninstalled and reinstalled dropbox.
      Logged back in.
      It has a lot of indexing to do but it is moving quickly, I'll let it run overnight and reassess in the morning.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the heads up TWISTY!

         

        Definitely keep an eye on it, and let me know how it turns out. 

  • TWISTY's avatar
    TWISTY
    Helpful | Level 6
    10 months ago

    Hello Megan
    This thread is marked as solved, but it is not solved. Can you change that please.
    My fix is a temporary work around but it has not solved the issue. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Hey TWISTY, since we're working on itsTYT's issue on a different thread, for your specific case, can you try our more advanced reinstall, to see if that helps?

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