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Forum Discussion

TWISTY's avatar
TWISTY
Helpful | Level 6
2 years ago
Solved

Upload app sync speed is very slow on macOS.

macOS: Sonoma 14.6.1 Dropbox desktop App, auto update is on, currently v209.4.3661 Dropbox Advanced - 310TB Speed Test: 110Mbps Download/24Mbps Upload   Been using dropbox for 10+ years wit...
desktop
sync
upload
  • TWISTY's avatar
    TWISTY
    2 years ago

    I might've fixed it.
    I logged out of dropbox then uninstalled and reinstalled dropbox.
    Logged back in.
    It has a lot of indexing to do but it is moving quickly, I'll let it run overnight and reassess in the morning.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey alex g.33, thanks for the nudge here and sorry to hear about this.

Do the steps that the OP provided above, help at all?

alex g.33's avatar
alex g.33
Collaborator | Level 8
10 months ago

HannahI've tried OP's steps in the past and they did resolve the problem, but only temporarily, and the re-indexing takes a very long time so it's not something I want to be doing on a regular basis. Fortunately I can often resolve the problem by quitting the dropbox  app and restarting it. I now have to this pretty much daily or the dropbox sync speed will drop to 16 KB/s even though my internet service clocks 160 Mb/s. 

I don't understand why it's taking years for Dropbox to even acknowledge this issue let alone do anything to fix it. I've seen many people post about this issue but it always seems like dropbox staff are just hearing about it for the first time. I'm starting to think that Dropbox has a policy that prevents support staff from publicly acknowledging their software's bugs. 

  • alex g.33's avatar
    alex g.33
    Collaborator | Level 8
    10 months ago

    . . . crickets . . . 

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