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Uploaded a number of files, but the saved file is not the uploaded file shared. Help!
I have uploaded a number of files, but the saved file is not the version of uploaded file shared. Help! These are new saved files without a previous existing version. The version being uploaded is fr...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi Ladybug88, let's see what we can find together!
Let's take this one step at a time. You mentioned that you uploaded some files.
Would you mind clarifying where these files came from? Were they in a different account, or locally on your device?
If I understand this correctly, it sounds like the content was previously saved in another shared folder, right?
Let me know more, and we'll take it from there!
HannahDropbox Community Moderator
Dropbox Community ModeratorHey Ladybug88, sorry to jump in!
That's a pretty strange issue. Have you tried restarting your computer and uploading the file again, to see if that makes any difference?
Also, after you upload the file to your Dropbox, and then use these steps to download it to your computer, just as a test, do you see the correct version or the older one?
It is strange, right? That's why I was wondering if it was a compatibility issue using Safari or something.
I have already re-uploaded the files where the glitch happened so can't check the downloaded version at this time. They uploaded correctly the second time, but it was the person they are shared with that caught it so I went and checked the rest of the uploads. I will download next time to see if that changes - it wasn't a consistent issue with all the excel files that were uploaded. It was 2 out of 8 (I hope there aren't more that I missed as the team needs the up-to-date versions ><).
And will restart by computer next round of uploads.
The person I am sharing them with suggested making them pdfs then downloading, but they were intended to be a working document that could be added to so I want to get to the cause of it to save those extra steps.
To note. One of the excel files hadn't been edited in months, so was uploaded without any recent changes. The other I had just created prior to sharing (the file was saved + closed before uploading).
Is it a syncing issue? I only want to sync files I am sharing/uploading. I haven't gone into the settings to see if there is something there to troubleshoot.
