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Emma S's avatar
Emma S
New member | Level 2
2 years ago
Solved

Uploaded photos are not appearing in my Dropbox shared file

I am having an issue with one of my Project Inspectors uploading photos to a shared Dropbox link.  He states that he has uploaded the files but when I click on the folder, nothing is there.  I had hi...
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  • Emma S's avatar
    Emma S
    2 years ago

    My Inspector just informed me that he has been uploading to his own file by mistake rather than the file I sent him.  Thank you for your help and please disregard.  

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Emma S - sorry to hear you're having issues with this.

 

May I ask if your collaborator is able to see the files they upload from their end on the website?

 

Did you send a link with edit rights or view only rights perhaps?

 

Let us know what you find and we'll take it from there, Emma. 

  • Emma S's avatar
    Emma S
    New member | Level 2
    2 years ago

    He can see them on his end.  I sent him a link that he is able to edit.

    • Emma S's avatar
      Emma S
      New member | Level 2
      2 years ago

       

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        And when you say shared file, I assume you're referring to a folder to which you shared a link to with edit rights - is that correct, Emma?

         

        Could you clear your browser's cache and/or try another browser and let me know if you can see the files now?

         

        In the meantime, you can also open a file request for your collaborator to upload files back to your account directly. 

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