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Faabbbbio's avatar
Faabbbbio
New member | Level 2
3 years ago
Solved

Uploading photos in HEIC makes them appear out of order in the photos section

As per the title, when i manually upload photos in HEIC format they show up in the photos section not ordered by the date of the picture taken (even if such data is present in the file) but rather on...
sync
upload
  • Jay's avatar
    Jay
    3 years ago

    In general, when you upload files manually via the Dropbox mobile app, the current date and time are used. 

     

    As you used a different method for the JPG images, this changed the way it was added into the Dropbox account.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Faabbbbio, thanks for bringing this to our attention.

 

Could you clarify how you're uploading these images? Which device and app are you using?

 

This will help me to assist further!

  • Faabbbbio's avatar
    Faabbbbio
    New member | Level 2
    3 years ago

    Hi, I am uploading pictures with my iPhone (13, with the latest firmware), manually by using the share feature and then selecting the Dropbox app.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Are the JPG images being uploaded using the camera upload feature, or by manually uploading them using the same method you provided?

      • Faabbbbio's avatar
        Faabbbbio
        New member | Level 2
        3 years ago

        I never use the camera upload, I always upload my photos manually, regardless of the format. In this case i was able to upload them as a JPG by copy-pasting them in the files app opened in the relevant dropbox folder

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