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senator12's avatar
senator12
Helpful | Level 5
9 years ago
Solved

UPLOADING RAW PHOTO FILES TO DROPBOX

Why does Dropbox not upload RAW photos from Mac Photos. It seems to alter them to JPEG
sync
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  • Maple's avatar
    Maple
    9 years ago

    Hi senator12,

    I did a quick google search and it sounds like drag-and-drop from Photos to Finder exports those files using whatever the selected or default export method is. In this case, it sounds like it is exporting as jpg. You need to go back to Photos and select the original files to add to Dropbox. I don't use Photos myself, but if you go back to Photos and right click on the image you might be able to open it in its real location in Finder, or be able to "export original" somehow.

senator12's avatar
senator12
Helpful | Level 5
9 years ago

Just tried to upload a RAW photo. Shown as JPEG in Dropbox. When downloaded back to my Macbook it came back as a JPEG. Anyone got any ideas??

310EI's avatar
310EI
Star | Level 17
9 years ago
senator12 wrote:

Just tried to upload a RAW photo. Shown as JPEG in Dropbox. When downloaded back to my Macbook it came back as a JPEG. Anyone got any ideas??

Hello, senator12...

 

Just to clarify, what specific file extension does your file have... is it .raw or something else (view other examples)?

 

I uploaded a .raw file into my Example Folder via the Desktop Client and it remained a .raw file for me (take-a-look).

 

Click on the file named, "000.DBx_RAWuploadExample.raw" and then click on the download button. You should see that Dropbox says it cannot preview a .raw file (it did for me at this time anyway).  You can reference the screenshot in the Example Folder, "001.DBx_RAWuploadExample_UseDownloadButton.jpg".

 

After the file is downloaded to your device, see if it remained with the .raw extension for you.  If so... then do as Mark suggested by posting screenshots of what you're doing specifically so we can see what you're viewing.

 

We need specifics so that we can better assist you and screenshots help us a lot.

  • senator12's avatar
    senator12
    Helpful | Level 5
    9 years ago

    The file extension is the Canon one of .cr2 within Photos.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      9 years ago
      So somewhere between Photos and the Dropbox folder on your computer something is converting it to Raw. The preview will be from the Photos folder I imagine.
    • 310EI's avatar
      310EI
      Star | Level 17
      9 years ago
      senator12 wrote:

      The file extension is the Canon one of .cr2 within Photos.

      Okay.

       

      I uploaded a .cr2 file into the same Example Folder and it remained with a .cr2 extension after uploading it (take-a-look).

       

      Please take screenshots of your procedure when you have time.

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