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Vertical videos in BT.2020 "Missing media"
Today was the first time I uploaded a vertical video (story/ reel) to Replay for client review, however on its thumbnail it is indicated as "Missing media"
Any idea wether this has something to do with its portrait oriented (1080x1920) size?
4 Replies
- Emmet
Community Manager
Hi Maarten S.6,
Apologies for the delay, but our team has been looking into this. Are you still experiencing this when using Replay? And could you share a sreenshot of this so we can take a closer look into this.
Regards,
Emmet
Hi Emmet,
many thanks for your reply.
I haven't tried it again until you guys might come back with a solution, so thank you for that.
Will try it tomorrow.Best regards,
Maarten
--I am also having the same issue.
- Walter
Dropbox Community Moderator
Hi there andyseiler, sorry for the tardy response; are you still having issues with this?
If so, we can reach out via email to investigate a bit further if you like.
