Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Video .mov Files transfer as Jpegs
I just transferred 18 videos in the .mov format using my Mac desktop (up to date, running Catalina). They each took 5 minutes or so to transfer, as would be expected. However, when they transferred, and I checked them, they'd all been converted to jpegs, which is a nice thought, but not what I wanted or expected. Transferring videos was the main reason I paid for the subscription. Any suggestions? Much appreciated.
Haha, leave it long enough, and we'll answer our own questions. Yes. My photos all transferred as jpegs, but today I learned that jpegs can be different sizes, so my iPad photos will go up to Dropbox in their original size from my iPad and will be downloadable by my Mac in their original size.
37 Replies
Replies have been turned off for this discussion
It's an .mp4 file, same as all the other videos I've always uploaded this same way. I download the video to my phone from my cloud camera service, and then while viewing the video on my phone, I click Share and choose Add to Dropbox.
Yes, it seems to upload fine that way.
Those are the only video files I generally upload. They are around 3-5MB each.
- Walter
Dropbox Community Moderator
Thanks for clarifying that for us jeyyo
Could you please clear the app's cache and let us know if this persists? To do this, please follow these steps:
- Open the Dropbox Android app.
- Tap the menu icon in the top left.
- Select Settings.
- Select Clear cache.
Once you’ve cleared the cache, log out of the Dropbox app, restart your device, then log back in.
Clearing the app cache seemed to work!
