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GZ5's avatar
GZ5
Helpful | Level 6
3 years ago

Viewing dates when uploading media (photos & videos) in Dropbox app

Hey,  So up until today, when I uploaded files such as photos and videos through the Dropbox App on i-phone, the app sorted the files with a date title. Something happened and the date titles dis...
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GZ5's avatar
GZ5
Helpful | Level 6
3 years ago

Hello Jay 

I am using Dropbox app version 272.2.2 

and iSO 15.3.1

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the info, we're not experiencing this behavior on our test devices. 

 

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

  • GZ5's avatar
    GZ5
    Helpful | Level 6
    3 years ago

    Thank you Jay  for trying to help.


    What do you mean by "we're not experiencing this behavior on our test devices"?

     

    I am using Dropbox Basic Plan with 3 devices.

    I did what you suggested: I uninstalled the app from my phone, turned off my iPhone, turn it back on, re-installed the Dropbox app but nothing changed. 

     

    I don't know what happened and why I cannot see and choose files by their dates as I used to be able to do. 

    • GZ5's avatar
      GZ5
      Helpful | Level 6
      3 years ago

      Jay Walter Can you please help me?

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey GZ5, happy Monday! 

         

        Your feedback regarding our mobile app and camera uploads has been very valuable and I will endeavor to make sure your voice is heard.

         

        It seems that the interface and how this works has been recently altered. I will pass on your comments to the relevant departments since we value your needs on how Dropbox fits into and influences your daily routine.

         

        If you need anything else, let me know. 

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