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Forum Discussion

TimB2's avatar
TimB2
Explorer | Level 4
2 years ago
Solved

When are files actually synced in the desktop app on Windows?

As the attached screenshot shows, when I look in the Dropbox manager in the Windows taskbar it simultaneously tells me that “Your files are up to date” while also listing all the files still “Waiting...
desktop
sync
windows
  • dman1903's avatar
    dman1903
    2 years ago

    Hi Jay,

    I think the problem was a specific folder. I'm not sure, if it is somehow related to this folder having files in it which are commonly "open" within an application I use. The problem resolved itself after I rebooted my PC.

    Cheers

    Steven

TimB2's avatar
TimB2
Explorer | Level 4
2 years ago

No, I am just using File Explorer to move them.  I connect the camera to the computer with a USB-C cable, CTRL-A to select all, and then click-and-drag.

What you seem to be telling me is that your taskbar manager is just for show and not a real indicator of what is happening in Dropbox and if I want to know anything about the status of my files I have to look in File Manager. Is that correct?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey @TimB2! 

 

After looking through our system, it looks like you have an escalated ticket with our Specialized team at the moment. 

 

They are working on getting to the bottom of this as soon as possible, and figure out why this might be happening on your end. 

 

We appreciate your patience while they're trying to rectify this issue.

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