Forum Discussion

stevethegil's avatar
stevethegil
Explorer | Level 3
10 months ago

Where is the camera uploads setting to change .heic to .jpg on iOS?

I have been using Dropbox for a long time. It worked I never had to change anything from my initial setup. On going from Windows 10 to 11 my camera uploads changed from .jpg to .heic. Most of my us...
Camera uploads
iOS
Mobile
stevethegil's avatar
stevethegil
Explorer | Level 3
10 months ago

There is no Dropbox on the phone. PC detects connection and uploads photos. Had been doing that for years. The App still connects and uploads in .heic not .jpg. I want to upload photos in .jpg. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    HI stevethegil, as you're connecting the phone to your machine, you'll need to change the format using your iOS settings.

    This article provides the steps on how to make this change.

    • stevethegil's avatar
      stevethegil
      Explorer | Level 3
      10 months ago

      It is screwed up. After doing the things in the article, I found that old photos in my camera upload folder were changed to .heic when originally .jpeg. I deleted everything in the folder, knowing I could get them back from iCloud. I change a setting in to New Photos and for some unknown reason it choose to upload some old photos in still .heic and some .png and .jpeg, mostly corrupt that could not be read in Windows. I cannot delete easily as something about being open in com surrogate. It ain't right.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        10 months ago

        Hey stevethegil, do you mean that after changing the settings in the article that Jay provided, the already uploaded photos were automatically converted from .jpg to .heic?

        Is this what you see in your account online as well?

        If so, you can use these steps to convert them back to your desired file type.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!