Forum Discussion

stevethegil's avatar
stevethegil
Explorer | Level 3
10 months ago

Where is the camera uploads setting to change .heic to .jpg on iOS?

I have been using Dropbox for a long time. It worked I never had to change anything from my initial setup. On going from Windows 10 to 11 my camera uploads changed from .jpg to .heic. Most of my us...
Camera uploads
iOS
Mobile
stevethegil's avatar
stevethegil
Explorer | Level 3
10 months ago

It is screwed up. After doing the things in the article, I found that old photos in my camera upload folder were changed to .heic when originally .jpeg. I deleted everything in the folder, knowing I could get them back from iCloud. I change a setting in to New Photos and for some unknown reason it choose to upload some old photos in still .heic and some .png and .jpeg, mostly corrupt that could not be read in Windows. I cannot delete easily as something about being open in com surrogate. It ain't right.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey stevethegil, do you mean that after changing the settings in the article that Jay provided, the already uploaded photos were automatically converted from .jpg to .heic?

Is this what you see in your account online as well?

If so, you can use these steps to convert them back to your desired file type.

  • stevethegil's avatar
    stevethegil
    Explorer | Level 3
    10 months ago

    Yes they changed from .jpg to .heic. Too late to convert as I deleted and got images back through iCloud.

    I have Photos/Transfer to PC or Mac set to automatic and as you can see in Camera Uploads/Save HEIC photos as JPG. I recently took photos and connected to PC and they uploaded as .heic. Yes, they show in the web as .heic in the second screenshot.

     

    I went further and tried changing format and it was easy. It asked whether I wanted automatic processing, I took the option. I took more test photos. Now I am getting both copies in .heic and .jpg. It is not what I had before. It seemed I got files directly from the iPhone in .jpg. I never had to use any setting on the web.

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