Forum Discussion

stevethegil's avatar
stevethegil
Explorer | Level 3
10 months ago

Where is the camera uploads setting to change .heic to .jpg on iOS?

I have been using Dropbox for a long time. It worked I never had to change anything from my initial setup. On going from Windows 10 to 11 my camera uploads changed from .jpg to .heic. Most of my us...
Camera uploads
iOS
Mobile
stevethegil's avatar
stevethegil
Explorer | Level 3
10 months ago

It is screwed up. After doing the things in the article, I found that old photos in my camera upload folder were changed to .heic when originally .jpeg. I deleted everything in the folder, knowing I could get them back from iCloud. I change a setting in to New Photos and for some unknown reason it choose to upload some old photos in still .heic and some .png and .jpeg, mostly corrupt that could not be read in Windows. I cannot delete easily as something about being open in com surrogate. It ain't right.

stevethegil's avatar
stevethegil
Explorer | Level 3
10 months ago

To do the above I had to install Dropbox app on my iPhone.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks for the updates and the screenshots too stevethegil 

    If you notice this happen again in the future, you can let us know here and we'll reach out via email to investigate further, if needed. 

    • stevethegil's avatar
      stevethegil
      Explorer | Level 3
      9 months ago

      Prompted by an email from Dropbox Community that I just got a badge I decided to upload pictures from my phone, bugger they are just .heic again.

      I will have to look into settings again. Dropbox is just about on its last legs I have no time for something that will not do what I want. Simply it did the task for years and now it just seems incapable.

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