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LB3444's avatar
LB3444
Explorer | Level 3
3 days ago

Why are all my links still active, even after I deleted my Dropbox account?

All of my shared links and files are still downloadable to people I sent the links too even after I have deleted the folders and my dropbox account. When will they finally go away?
shared links
LB3444's avatar
LB3444
Explorer | Level 3
1 day ago

Shared links that I made public. I don't have anything at the link you shared. I don't know why these are still visible for people

Mark's avatar
Mark
Icon for Super User II rankSuper User II
1 day ago
LB3444 wrote:

I don't have anything at the link you shared.

They are then being shared from a different account.

If you do not have the file on your device and nothing is at that URL then you are not sharing them. 

Have a look for emails from mailto:no-reply@dropbox.com to see if you get emails to a different address at some point and accidentally have 2 accounts.

  • LB3444's avatar
    LB3444
    Explorer | Level 3
    6 hours ago

    It is shared from the same account/ exact same link I used before. It evens says my account in incognito mode. Still not down. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 hours ago

      Hey LB3444, I hope it's okay for me to jump in here as well.

      Can you please send us a screenshot of what you see here?

      Also, if you use the search bar on the Dropbox website to search for the files you shared through a Dropbox link, do you get any results?

      And lastly, can you let us know how you created those links?

      • LB3444's avatar
        LB3444
        Explorer | Level 3
        4 hours ago

        I see nothing, but I deleted my old account which has all those links. I am talking to you from a new account just to get support and Dropbox hasn't responded to my ticket in 3 days.  I created publicly viewable links for viewing to whoever has the link. When I click on those exact same links, it evens says my account in incognito mode, not shared by someone else. 

        None of my files appear when I try to search for them.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      5 hours ago
      LB3444 wrote:

      It is shared from the same account/ exact same link I used before

      If it isnt showing at http://www.dropbox.com/links then the link isnt from the account you are logged in as. So, if the link is still working its coming from a different account.

      • LB3444's avatar
        LB3444
        Explorer | Level 3
        4 hours ago

        When I click on those exact same links that I created, it evens says my account in incognito mode, not shared by someone else. 

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