Forum Discussion

Hugo Silva's avatar
Hugo Silva
Explorer | Level 3
2 years ago

Why are my photos being duplicated in a different aspect ratio?

When transferring photos to Dropbox from the iPhone, it duplicates the photos, changing the 16:9 format to the 4:3 format. What is happening?
sync
upload
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

No problem, Hugo Silva, feel free to create a post on the page I linked you in my previous reply and a member of our Portuguese team will get back to you the soonest possible!

 

---------

 

Não há problema, Hugo Silva, sinta-se à vontade para criar um post na página que indiquei na minha resposta anterior e um membro da nossa equipa de português entrará em contacto consigo o mais rapidamente possível!

Hugo Silva's avatar
Hugo Silva
Explorer | Level 3
2 years ago

Fico a aguardar, pois o problema continua e gostaria de ter uma resolução.

De que forma é o contacto. Via telemóvel?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!