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Hugo Silva's avatar
Hugo Silva
Explorer | Level 3
1 year ago

Why are my photos being duplicated in a different aspect ratio?

When transferring photos to Dropbox from the iPhone, it duplicates the photos, changing the 16:9 format to the 4:3 format. What is happening?
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Hugo Silva's avatar
Hugo Silva
Explorer | Level 3
1 year ago

Sim pode ser em portuguĂȘs sff.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

OlĂĄ Hugo Silva!

 

Infelizmente, o suporte por telefone estĂĄ disponĂ­vel em certos planos, como os da nossa equipe. VocĂȘ pode ver suas opçÔes de suporte aqui.

 

VocĂȘ poderia esclarecer o sistema operacional do seu dispositivo, juntamente com a versĂŁo do Dropbox que vocĂȘ estĂĄ usando lĂĄ?

 

VocĂȘ tentou desinstalar o aplicativo e depois reinstalar como minha colega, Hannah sugeriu?

 

--

 

Hey Hugo Silva!

 

Unfortunately phone Support is available on certain plans, such as our Team ones. You can see your Support options here. 

 

Would you be able to clarify your device's OS, along with the Dropbox version you're using there? 

 

Did you try uninstalling the app, and then re-installing like my colleague, Hannah suggested? 

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