Forum Discussion

Hugo Silva's avatar
Hugo Silva
Explorer | Level 3
2 years ago

Why are my photos being duplicated in a different aspect ratio?

When transferring photos to Dropbox from the iPhone, it duplicates the photos, changing the 16:9 format to the 4:3 format. What is happening?
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Hugo Silva's avatar
Hugo Silva
Explorer | Level 3
2 years ago

Sim pode ser em português sff.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Olá Hugo Silva!

 

Infelizmente, o suporte por telefone está disponível em certos planos, como os da nossa equipe. Você pode ver suas opções de suporte aqui.

 

Você poderia esclarecer o sistema operacional do seu dispositivo, juntamente com a versão do Dropbox que você está usando lá?

 

Você tentou desinstalar o aplicativo e depois reinstalar como minha colega, Hannah sugeriu?

 

--

 

Hey Hugo Silva!

 

Unfortunately phone Support is available on certain plans, such as our Team ones. You can see your Support options here. 

 

Would you be able to clarify your device's OS, along with the Dropbox version you're using there? 

 

Did you try uninstalling the app, and then re-installing like my colleague, Hannah suggested? 

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