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sargan's avatar
sargan
Explorer | Level 4
5 months ago
Solved

Why are people getting a prompt to create a Dropbox account when I share link to a folder?

Scenario, I put a file on my DropBox in a public shared folder.   I click on 3 dots and select share, options show it’s set to  - anyone with link can view I then share this link   ..... example: ...
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  • Jay's avatar
    Jay
    5 months ago

    Hi sargan, thanks for bringing this to our attention.

    When you access the shared link to the folder, from an incognito window while not signed into your account, do you see a link at the bottom to open the folder without having to create an account?

    It should allow you and other users to view the shared link on the website directly.

    This will help me to assist further!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hi sargan, thanks for bringing this to our attention.

When you access the shared link to the folder, from an incognito window while not signed into your account, do you see a link at the bottom to open the folder without having to create an account?

It should allow you and other users to view the shared link on the website directly.

This will help me to assist further!

  • sargan's avatar
    sargan
    Explorer | Level 4
    4 months ago

    If I open an incognito window .. shared file does open ... there is no message across the bottom of the screen.

    However, that is not the action when shared on Facebook groups

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