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lindaduck's avatar
lindaduck
New member | Level 2
10 months ago
Solved

I can't access a Dropbox account due to not getting any emails

I have an account—NOT this one but another. I have an email for that account, but the secondary email for that account was removed. This is a plus account, but I can neither log in nor receive email messages from the current account associated with that account. I have communicated with the email provider, and I have my billing information and two emails showing the accounts. I would like to have the secondary email account reinstated.

 

As I said, this is a PLUS account.

 

To date, I have received no joy from either Dropbox support or the email provider. How can I get this resolved.

 

account access
Dropbox Passwords
emails
security
  • Jay's avatar
    Jay
    10 months ago

    Hi lindaduck, I can see the ticket in our system, and I've gone ahead and prioritized it to expedite matters on your behalf.

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  • lindaduck's avatar
    lindaduck
    New member | Level 2
    10 months ago

    I don't want to be stupid here, but if I can not log into the email account associated with the account I am looking for, how would I get a support ticket number?

    However, I sent an email to support@dropbox.com and provided all the information, only to be told I would not get support - I received the following email message with this information

    Ticket #24273658: secondary login

     

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    10 months ago

    Sorry I assumed as you said Dropbox wasnt helping you'd been in contact. 

     

    Dropbox does not have inbound email support. The only support is at www.dropbox.com/support. 

     


    To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

  • lindaduck's avatar
    lindaduck
    New member | Level 2
    10 months ago

    I've been there, done that.  Still no solution from either Dropbox or the email provider. So I am continuing to be billed for information I can no longer access.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hi lindaduck, I can see the ticket in our system, and I've gone ahead and prioritized it to expedite matters on your behalf.

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hi Linda,

     

    It looks like our support team was able to assist you in resolving your account access problem. Please let us know if there's anything else we can do!

     

    Thanks,

    Ben

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