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lindaduck's avatar
lindaduck
New member | Level 2
2 years ago
Solved

I can't access a Dropbox account due to not getting any emails

I have an account—NOT this one but another. I have an email for that account, but the secondary email for that account was removed. This is a plus account, but I can neither log in nor receive email ...
account access
Dropbox Passwords
emails
security
  • Jay's avatar
    Jay
    2 years ago

    Hi lindaduck, I can see the ticket in our system, and I've gone ahead and prioritized it to expedite matters on your behalf.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Sorry I assumed as you said Dropbox wasnt helping you'd been in contact. 

 

Dropbox does not have inbound email support. The only support is at www.dropbox.com/support. 

 


To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

lindaduck's avatar
lindaduck
New member | Level 2
2 years ago

I've been there, done that.  Still no solution from either Dropbox or the email provider. So I am continuing to be billed for information I can no longer access.

    • lindaduck's avatar
      lindaduck
      New member | Level 2
      2 years ago

      #24274256

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi lindaduck, I can see the ticket in our system, and I've gone ahead and prioritized it to expedite matters on your behalf.

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