I already pay for a plan and have space remaining, but every time I log into Dropbox from any of the linked accounts, I get constant prompts to upgrade or subscribe. I'm already paying, so stop nagging me to keep upgrading! And I know the next response from Dropbox will be to ask for a screenshot, but I’m not doing that because this issue has been brought up countless times, and you all know exactly what I’m referring to. If this nonsense continues, we’re just going to cancel entirely.

Hi khan95osu & BalloonAnimal, Great news, our engineers have identified the issue with this pop up message and just wrapped up fixing it.You shouldn't have any more issues like this but by all means, please met me know if you do.

I keep getting upgrade pop-ups in my account and I'm already on a paid plan

18 Replies

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Hannah
Dropbox Community Moderator
5 months ago
Thanks for reaching out to us, khan95osu and I'm sorry to hear about this.

Would you mind clarifying what you mean by "linked accounts"? Do you have multiple Dropbox accounts?

Do these pop-ups appear in your upgraded account as well, or just in a free Basic account?

Any additional info would be helpful.

Thanks.
Nancy
Dropbox Community Moderator
4 months ago
Hey khan95osu, sorry for jumping in here, too. I wanted to make sure that you’re no longer facing this issue.

In case you are though, please send over the info Hannah asked for above, and we’ll look into this further.
BalloonAnimal
Explorer | Level 3
4 months ago
I literally just logged in to my account and am facing the same issue. Just like a million other people.
Nancy
Dropbox Community Moderator
4 months ago
I’m sorry to hear that, BalloonAnimal. Can you please clarify what’s your current plan, as shown at your Plan page here?
Feel free to also send me a screenshot of the prompt you keep receiving. Did this start happening recently, or is it something you’ve been seeing for a long time, even though you’re on a paid plan?
Neal
Community Manager
4 months ago
Hi khan95osu & BalloonAnimal,

Thank you for letting us know about this issue. I've already raised this issue with one of our internal teams so they can investigate. Can you let me know what plan you're each on in the meantime?

I'll reach out again as soon as I have an update or any follow up questions!
Neal
Community Manager
4 months ago
Hi khan95osu & BalloonAnimal,

Great news, our engineers have identified the issue with this pop up message and just wrapped up fixing it.

You shouldn't have any more issues like this but by all means, please met me know if you do.
risottto
Explorer | Level 3
4 months ago
not fixed as of 12:17pm EST 8/18/25 on Dropbox Plus, this upgrade nag pops up EVERY SINGLE TIME i log in. I paid already, it's like buying a movie ticket then every 5 minutes while are trying to watch, an ad pops up on the screen asking if you want a more premium seat
!
risottto
Explorer | Level 3
4 months ago
Sometimes it's a different less annoying color though which is throughtful
!
Megan
Dropbox Community Moderator
4 months ago
Hi risottto, thanks for the heads up!

I definitely understand that this isn't ideal. I'll forward your feedback to the appropriate team, and I'll make sure your voice is heard.

If you need something else, please let me know and I will be more than happy to help every step of the way.
i-hate-popups
Explorer | Level 4
3 months ago
This issue is NOT resolved.
I am currently a paid user on the fast track to canceling my account. Please fix immediately. This issue was brought up in these forums 3 YEARS ago, and the rest of this thread illustrates that this issue still exists.
This user experience makes me hate using Dropbox with the fury of a thousand suns.