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Forum Discussion
Anders H.3
3 years agoHelpful | Level 7
Dropbox offline installer keeps popping up
Dropbox offline installer (the .dmg on Mac) keeps popping up. I don't know why I even got the dropbox offline installer -- I have dropbox installed, and updates usually would be handled online? The question is what to do with it. Should I run it? Why? And would it mess up my dropbox installation? Should I ignore it? The issue is it keeps popping up, like in the middle of watching movies or doing zoom calls, so I need to get rid of it in that case.
Essentially, I feel very uneasy about suddenly getting this dropbox offline installer without explanation.
Hi Anders H.3, it's possible that the Mac OS is trying to install it constantly. Try to delete the dmg file and see if this helps.
12 Replies
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- Walter3 years ago
Dropbox Community Moderator
Hi there Anders H.3, sorry to hear you're having issues with this.
Can you please send us a screenshot of the pop up you've been getting and let us know if this persists after rebooting your computer?
Thanks so much!
- Anders H.33 years agoHelpful | Level 7
This is the prompt. While it is just a .dmg, it keeps popping up on top of other things. I have restarted the computer, but it persists. Perhaps I should just delete the .dmg from the disk?
- Jay3 years ago
Dropbox Community Moderator
Hi Anders H.3, it's possible that the Mac OS is trying to install it constantly. Try to delete the dmg file and see if this helps.
- TheOtherJim3 years agoNew member | Level 2
This has been happening to me for a long time... I opened a ticket on it back on 7/14/21. While doing a deep search for anything dropbox-related provides relief for a little while, the cycle resumes after some unknown period of time. It's happening right now, which is why I found your query. (MacBook Pro, latest OS, everything is set to update automatically.)
- Erik K.123 years agoExplorer | Level 4
I have the same problem. Very annoying, it won't stop. Can't delete the .dmg. I am now considering throwing off Dropbox all together.
- Mark3 years ago
Super User II
Erik K.12 wrote:
I have the same problem. Very annoying, it won't stop. Can't delete the .dmg. I am now considering throwing off Dropbox all together.
What version do you have installed Erik K.12
- Erik K.123 years agoExplorer | Level 4
Thx, Version 176.4.5108 (176.4.5108). I just uninstalled it but it keeps popping up and suggesting I should reinstall or relink or whatever. It won't go away 😞
- Megan3 years ago
Dropbox Community Moderator
Hey Erik K.12, I hope you're doing well!
Do you think you'll be able to send us a few screenshots of the message you see popping up on your end, in order for us to have visual?
Keep me posted!
- Erik K.123 years agoExplorer | Level 4
This is what I'm getting at every system startup since I uninstalled Dropbox, but it's different from what I got when it was still installed (said something about a Dropbox offline installer, although I had Dropbox offline installed).
Would like to enclose my screenshot but cannot find the right button for enclosing files in your menu here.
- Walter3 years ago
Dropbox Community Moderator
Hey there Erik K.12, sorry to jump in here, but I just wanted to mention that you should be able to include a screenshot in your reply via the camera icon (insert photo option) within your reply's box.
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