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Forum Discussion

khan95osu's avatar
khan95osu
New member | Level 2
5 months ago
Solved

I keep getting upgrade pop-ups in my account and I'm already on a paid plan

I already pay for a plan and have space remaining, but every time I log into Dropbox from any of the linked accounts, I get constant prompts to upgrade or subscribe. I'm already paying, so stop naggi...
billing
Plans
upgrades
  • Neal's avatar
    Neal
    4 months ago

    Hi khan95osu​ & BalloonAnimal​,

    Great news, our engineers have identified the issue with this pop up message and just wrapped up fixing it.

    You shouldn't have any more issues like this but by all means, please met me know if you do.

risottto's avatar
risottto
Explorer | Level 3
4 months ago

not fixed as of 12:17pm EST 8/18/25 on Dropbox Plus, this upgrade nag pops up EVERY SINGLE TIME i log in. I paid already, it's like buying a movie ticket then every 5 minutes while are trying to watch, an ad pops up on the screen asking if you want a more premium seat

!

risottto's avatar
risottto
Explorer | Level 3
4 months ago

Sometimes it's a different less annoying color though which is throughtful

! 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hi risottto, thanks for the heads up! 

    I definitely understand that this isn't ideal. I'll forward your feedback to the appropriate team, and I'll make sure your voice is heard.

    If you need something else, please let me know and I will be more than happy to help every step of the way. 

    • i-hate-popups's avatar
      i-hate-popups
      Explorer | Level 4
      3 months ago

      This issue is NOT resolved.

      I am currently a paid user on the fast track to canceling my account. Please fix immediately. This issue was brought up in these forums 3 YEARS ago, and the rest of this thread illustrates that this issue still exists.

      This user experience makes me hate using Dropbox with the fury of a thousand suns. 

      • Neal's avatar
        Neal
        Icon for Community Manager rankCommunity Manager
        3 months ago

        Hi i-hate-popups​,

        I understand your frustration. Can you send us a screenshot of one of the pop ups?

        Also keep in mind, Dropbox will always have marketing so there will still be pop ups from time to time.

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