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khan95osu's avatar
khan95osu
New member | Level 2
5 months ago
Solved

I keep getting upgrade pop-ups in my account and I'm already on a paid plan

I already pay for a plan and have space remaining, but every time I log into Dropbox from any of the linked accounts, I get constant prompts to upgrade or subscribe. I'm already paying, so stop naggi...
billing
Plans
upgrades
  • Neal's avatar
    Neal
    4 months ago

    Hi khan95osu​ & BalloonAnimal​,

    Great news, our engineers have identified the issue with this pop up message and just wrapped up fixing it.

    You shouldn't have any more issues like this but by all means, please met me know if you do.

Neal's avatar
Neal
Icon for Community Manager rankCommunity Manager
4 months ago

Hi khan95osu​ & BalloonAnimal​,

Thank you for letting us know about this issue. I've already raised this issue with one of our internal teams so they can investigate. Can you let me know what plan you're each on in the meantime?

I'll reach out again as soon as I have an update or any follow up questions!

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