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khan95osu's avatar
khan95osu
New member | Level 2
5 months ago
Solved

I keep getting upgrade pop-ups in my account and I'm already on a paid plan

I already pay for a plan and have space remaining, but every time I log into Dropbox from any of the linked accounts, I get constant prompts to upgrade or subscribe. I'm already paying, so stop naggi...
billing
Plans
upgrades
  • Neal's avatar
    Neal
    4 months ago

    Hi khan95osu​ & BalloonAnimal​,

    Great news, our engineers have identified the issue with this pop up message and just wrapped up fixing it.

    You shouldn't have any more issues like this but by all means, please met me know if you do.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Thanks for reaching out to us, khan95osu​ and I'm sorry to hear about this.

Would you mind clarifying what you mean by "linked accounts"? Do you have multiple Dropbox accounts?

Do these pop-ups appear in your upgraded account as well, or just in a free Basic account?

Any additional info would be helpful.

Thanks.

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